SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Free Shipping Nationwide. R1000 International.

How long will delivery take?

We aim to deliver within 3-7 days provided we have stock

What exactly happens after ordering?

Once you have placed an order, you will receive an email notifying you that your has been placed. In this email you will receive all relevant information associated to your order as well an order number.

PAYMENT INFORMATION

When will the order payment be taken off my bank account?

Once you pay using our payment gateway, your account will automatically be debited with the amount due.

What should I do if I receive a damaged or wrong product?

We are happy to accept returns if the goods are in the same condition you received them in.  Simply email us:  info@urban-ocean.co.za. 

Can I change or cancel my order?

To cancel an order please just email us on info@urban-ocean.co.za or alternatively WhatsApp us on 073 952 1296.